How can conflict in the workplace affect the quality of care for the clients?
• Conflict among nurses negatively impacts the retention of qualified staff and patient outcomes, and the shortage of nurses due to job dissatisfaction as a result of workplace conflict creates a stressful and unpleasant environment (Almost, Doran, Hall, & Laschinger, 2010).
Describe examples and techniques you have seen during your time as a nurse
Discussion 2 of 2
For Maximum Score – must respond to all 3 questions. (reference required in APA 7th Edition format only)
1. How do you define quality of care?
2. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)?
3. If an organization is deciding between several quality management programs which would you recommend and why?