Effective managers must have sensitive, empathetic listening techniques. Managers must also be aware of nonverbal communication – theirs, and that of the people they work with. How do “listening” and “nonverbal communication awareness” work together?
Describe a workplace situation where a manager or supervisor’s listening skills or nonverbal communication awareness were either “excellent” or “lacking.” (You can describe a situation you witnessed, or perhaps something you saw in a movie or TV show.) What was the impact of the manager’s actions on the workplace and the motivation and success of others within the workplace?
Sample Solution
