What were some of the highlights of this week?
Elaborate on your views on activities, deliverables, and reading resources for this week.
Was the course learning valuable and/or applicable?
a. If yes, how are you planning to use this material in the future?
b. If no, what changes would you recommend?
(No APA formatting required).
Chapter 1: Introduction to Operations and Supply Chain Management sets the stage for the study of operations
management and generate interest for everyone in the class. The operations function involves organizing work,
selecting processes, arranging layouts, locating facilities, designing jobs, measuring performance, controlling
quality, scheduling work, managing inventory, and planning production. The chapter wraps up with some
practice on one of the key skills you need to learn.
Here are some of the learning objectives:
Describe what the operations function is and how it relates to other business functions.
Discuss the key factors that have contributed to the evolution of operations and supply chain management.
Discuss how and why businesses operate globally, and the importance of globalization in supply chain
management.
Calculate and interpret productivity measures used for measuring competitiveness.
Discuss the importance of operations and supply chain management to a firm’s strategy,
and the process of developing, aligning, and deploying strategy.
Chapter 2: Quality Management introduces one of the most critical processes for effective operations, quality
management. This chapter will include topics like the evolution of quality management, tools for solving quality
problems, six sigma, cost of quality and quality awards and certifications.
Quality Management
Here are some of the learning objectives:
Discuss and define the dimensions of quality.
Articulate the benefits and costs of good quality and the costs of poor quality.
Understand how quality management systems have evolved and be able to assess the stage of quality
evolution a particular company exhibits.
Utilize quality tools and the DMAIC methodology in problem-solving.
Explain the philosophy and magnitude of Six Sigma quality.
Recognize quality awards and ISO certifications.
Sample Solution
