Company: WHOLE FOODS MARKET 1. The company’s industry, its history, strategic opportunity, mission, and value proposition. Is it a service or manufacturing company? What give this company its competitive advantage? 2. Nature of customers (demographics, income, education), growth strategy, capacity planning and demand management/forecasting. 3. What is the company’s operations and supply strategy? Based on the company’s competitive dimensions, build a house of quality matrix for the company. What is the order winner? Order Qualifier? 4. How are the manufacturing processes or service processes designed? I.e. how do they make the product or provide the service? What are the sources of variability and how are they controlled? How does the company measure its service performance? Manufacturing performance? If possible, mention the metrics that are collected and the formulas used. How is the performance information used? Who does the company benchmark against? 5. How does the company ensure quality? 6. Use your understanding of behavioral science factors to evaluate how the company could employ the techniques to perform better. 7. What are the opportunities available for the company to go lean and become more agile? How does the company ensure continuous improvement? 8. Evaluate the company’s supply chain network and the supply chain performance. Draw a graphic of the supply chain network. How does the company manage work in progress and inventory? 9. Evaluate the information ethics and security issues facing the company and the industry. 10. Finally, what are the company’s prospects for long term survival and profitability in the future?
Presentation Samsung is one of the main innovation goliaths around the world enveloping various business parts like gadgets, development, extra security, and so forth in its portfolio. With its home office in Seoul, Samsung Electronics, one the different offshoots of Samsung bunch has possessed the capacity to hold most noteworthy piece of the overall industry (21% - 23%) in cell phone business in the past couple years, beating its real rival Apple by an enormous edge of around 9% (International Data Corporation, 2016). On nineteenth August, 2016, Samsung discharged its most recent cell phone display named Samsung Galaxy Note 7. Thinking about the accomplishment of its past adaptations, Note 7 should be a noteworthy rivalry for its adversary iPhone. Sadly, inside 2 months of its discharge, Samsung needed to suspend its assembling in October 2016 because of some quality issues with its battery, as there were numerous cases detailed where the battery all of a sudden burst into flames. Effect It was an enormous blow on Samsung's image picture as its most recent cell phone discharge was confronting significant quality issues. This influenced the organization's notoriety for being well as raised the fingers on its innovative work office, which is known for its inventive outlines. Besides, this issue was putting the security of the Note 7 clients at a tremendous hazard. As indicated by the United States Consumer Product Safety Commission, around 90 occurrences of battery overheating were accounted for alongside 55 episodes of property harm and 26 occurrences of consumes in the US, all because of Samsung Note 7 (Chen and Sang-Hun, 2016). Samsung's following stage For harm control, Samsung needed to review its 2.5 million discharged Note 7 handsets (Mozur and Lee, 2016). In its official articulation, Samsung asked for the clients to get their gadgets substituted at closest Samsung store for a more secure Note 7 gadget. As it was the most noticeably bad quarter of a year for Samsung in recent years, the substitution sets additionally began confronting similar issues and the organization had no other decision yet to arrange for the second review for all the accessible Note7 gadgets in the market, including the purported "more secure" substitution gadgets. The organization alloted two separate groups for researching the underlying driver of the issue. Eventually in October, 2016, Samsung formally ended creating Note 7 handsets, bringing about lost around $17 billion in lost deals from its normal offers of around 19 million units (Carlon, 2016). Underlying driver After this huge setback, Samsung sent an answer to KATS (Korean Agency for Technology and Standards) clarifying the explanations behind this quality control issue which was initially because of an imperfection in their Note 7 outline (Hollister, 2016). In Lithium particle batteries utilized as a part of cell phones, there is a thin plastic layer that isolates the positive and negative posts which should be protected from each other so as to keep away from hamper overheating of the battery and in the long run fire. The plan of the telephone was with the end goal that it was putting a great deal of weight on the battery which drove the plastic layer to get punctured and consequently the short out. This imperfection was uncovered while modifying the get together procedure of the telephone (Hollister, 2016), which must be improved the situation Quality Management reason. This was the reason which didn't permit the organization's restorative activity of changing the Note 7's batteries and sending them as more secure substitutions, to succeed. Samsung discounted the clients and took in a few lessons from this error and furthermore influenced basic upgrades in its quality control to process. This must be done to keep up client relationship. One of the contributing variables for this quality disappointment was the time factor from triple imperatives, as Samsung was in a hurry to beat iPhone 7, which hampered the quality contemplations in Note 7's outline. This additionally constrained the organization to re-assess each procedure in its item advancement cycle (Kovach, 2016).Also, because of the time imperative just Samsung needed to stop Note 7's generation and focus on it next model, else they could have discovered the issue and right it.>GET ANSWER