Questions:
- Netflix was a pioneer in the online video rental market, making ‘old-fashioned’ DVD rentals a thing of the past and putting Blockbuster out of business. Using the five-forces model, describe how Netflix changed the entertainment rental industry.
- What is Netflix’s competitive strategy? What does it believe is the driving force that makes this strategy so successful? Do you agree?
- In terms of sustaining the company’s competitive advantage, what is the most important step that Netflix has taken, as noted by Hastings and McCord?
- -Where we want to be, how to get there, and where are we now” are key points of a successful company’s strategy. How do the company’s HR policies support the firm’s strategy?
- How does Netflix monitor its employees’ performance? Would you prefer to be evaluated this way or through a balanced scorecard (BSC) approach? Explain your position.
- How would you create a link between customers and the way employees perform to assure that
incentives are distributed evenly and equally at Netflix?”
Sample Solution
