New Technologies enhance Service Management and competitiveness

  You have to write an academic essay to answer the following question: How can New Technologies enhance Service Management and competitiveness in the 21st Century companies? • Take the following companies: o Amazon o Airbnb o Booking • Compare and analyse how they are using new technologies in order to develop: o Service Concept o Delivery System o Operating Strategy • You are encouraged to use Tables to make the comparisons between the different companies. Critically evaluate the strategic role of service management within organizations