Performance Improvement

Opportunity – Part 2 CAHIIM Competency Assessed: Subdomain III.H. Information Integrity and Data Quality 3. Apply quality management tools Subdomain VI.C. Work Design and Process Improvement Analyze workflow processes and responsibilities to meet organizational needs (Blooms 4) Construct performance management measures (Blooms 6) Demonstrate workflow concepts (Blooms 3) Part 1: Create a flowchart (See Lesson) of the process that was discussed in the first meeting (see packet 1) to illustrate the workflow that is currently being used. This will help the team decide where there may be problems in the current workflow. Part 2: The following information was extracted from the floor secretary logs from the past week. A total of 3622 tests were done and 589 were over the standards for turnaround time The breakdown by urgency is as​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​ follows: Of 459 STATs, 77 were over standard Of 1042 Urgents, 334 were over standard Of 2121 Routines, 178 were over standard You want to bring a graph of this data for the next team meeting.

Sample Solution