The QI Plan
Competency
Describe different quality methods within healthcare.
Explain the basic models of quality improvement in healthcare.
Evaluate the role and importance of patient satisfaction.
Evaluate the role and importance of the patient experience.
Apply statistics to different quality methods in healthcare.
Apply quality improvement methods.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of
approximately 60 beds, and offers the following:
Emergency room services
Intensive care
Surgical care
Obstetrics
Diagnostic services
Some rehabilitation therapies
Inpatient pharmacy services
HSA3383CBE Section 01CBE Quality Improvement in Healthcare (12 Weeks) – CBE –
2019 Winter Quarter
2/16/2019 Assignment
https://rasmussen.mycourselabs.com/labs/mod/assign/view.php?id=126332&forceview=1 2/5
Geriatric services
Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients
and staff, varying from long wait times to rude physicians. You have
been hired to design and implement a Quality Improvement Plan to
help uncover quality problems and to satisfactorily resolve them.
Scenario Continued
You have been asked to present a narrated visual report for the CEO
and Board of Directors on a video conference call to share your major
ndings and to discuss recommendations.
Competencies:
Describe different quality methods within healthcare.
Explain the basic models of quality improvement in healthcare.
Evaluate the role and importance of patient satisfaction.
Evaluate the role and importance of the patient experience.
Apply statistics to different quality methods in healthcare.
Apply quality improvement methods.
Instructions
Your narrated visual report should include the following:
Types of measurements that will be used.
Overall design of the survey.
Identies who will lead the QI task force.
Identies who should be on the task force.
Suggestions for implementing the results of the survey.
Sample Solution
