write an essay describing:
The end users of the process output- How dependent are they upon the output? If the output were interrupted or
delayed, how affected would they be? Do they have alternative suppliers? Could they substitute other goods or services
for the process output?
The process stakeholders- These are all the entities (people, groups, organizations, etc-) affected in some way by the
process- Obviously, the end users are stakeholders- Other stakeholders are the people who perform the process, the
suppliers, and the entities who are dependent upon them- Describe the stakeholders and the nature of their
dependence on the process-
The process “touch points” (places, or points in time, where something specific happens)- They may involve different
entities or people- Consider, for example, assembling an auto engine- Three (of the many) touch points are installing
pistons, mounting the crankshaft, connecting the piston tie rods to the crankshaft-
