One of the major criticisms of buildings is that they do not perform as intended. Creating a building that has the end user in mind is key and should be the starting point for any construction project whether it is a new build or a major refurbishment. The facilities manager can play a key role in ensuring that the building user requirements are represented throughout all the stages of a construction project. Q1. Using the RIBA Plan of Works as a framework, discuss the contribution the facilities manager can make at each stage of the framework from stage 0 stage 7. Q2. Discuss the role that “soft landings” can play in ensuring that optimum building performance is achieved during transition from design, construction and building in use. Q3. Facilities projects are often used as a “vehicle” for change. Discuss the issues that may present themselves to a Facilities manager in the implementation of such projects.