HCHHA’s board of directors and executive leadership team have asked for your assistance with addressing some of the major issues that have adversely impacted the organization’s financial and operational performances. They have requested that you advise them on the following:
Strategies to help the organization address the absence of a Medicare-certified hospice, which has inconvenienced patients and their family members and has led to negative publicity for the organization
Strategies that might improve HCHHA’s overall financial performance
Strategies that might improve HCHHA’s operational performance
Strategies that might assist HCHHA with effectively addressing the various external factors that may potentially threaten its market share
In a 20-page strategic plan, include the following components:
- Mission statement (provided in the case study)
- Vision statement
- Core values
- SWOT analysis
- Grand strategies or long-term strategic priorities
- Operational and tactical plan
- Key performance and evaluation indicators
- Change management plan, including the following:
- The size of the change and its impact on the community and the organization
- The organization’s readiness for change
- Change management strategy
- Team structure and responsibilities
- Sponsor roles and responsibilities
- Planning and implementation
- Communications plan
- Change management resistance plan
