Description
- Please describe the five conflict handling modes as set forth in the Thomas-Kilman Conflict Mode Instrument. In doing so, please be sure to discuss the ramifications of underusing and overusing each. (20 POINTS)
- Please describe and distinguish between the following alternative/appropriate dispute resolution methodologies: mediation, fact-finding, arbitration (15 POINTS)
- Please describe and distinguish between the three models of mediation (15 POINTS)
- Consider three conflicts that you are currently facing or have recently faced or will face and, with regard to each, provide the following analysis:
a. The person(s) with whom you are/were/will be in conflict;
b. The location of the conflict;
c. The general facts relevant to the conflict;
d. The parties’ positions on the issue(s) in conflict;
e. The parties’ need and interests involved;
f. Which strategies and techniques that we have discussed did you or will you use in resolving the conflict;
g. The success of failure of those strategies and why they succeeded or failed;
h. The resolution or settlement, if any;
i. Which other strategies or techniques that we have discussed that you might have used as you look back on the conflict;
j. Your feelings and emotions before, during and after the conflict
Sample Solution
