Consider the following questions from the point of view of a worker at the agency and that of a client, it is important to understand the human services waiting room from the perspective of both an employee and a client in need of services. Submit your answers as a journal assignment.
1) What do you think it is like to work at the agency? What might the agency look like through the clients’ eyes?
2) If you worked at the agency, what do you think your day-to-day challenges would be and why?
3) How could you suggest an improved experience or environment to support the agency’s clients?
