Instructions
Imagine that you are a member of the HR department of a small retail company and upper management has
asked you to create an employee customer service training class for all new employees.
Requirements
Write a 6 to 7 page paper in which you:
Justify the use of a needs assessment for your company’s proposed employee customer service training,
explaining five ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan, including the method of training (for example:
presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify your selected training method.
Propose two ways of motivating an employee who has no interest in attending a training session.
Develop a survey to collect feedback from the employees who attend the training.
Make sure that your survey is designed as though you are providing it to participants for completion. Please
include the created survey within the body of your paper.
Sample Solution
