How healthy is your workplace?
How healthy is your workplace?
You may think your current organization operates seamlessly, or you may feel it has many issues. You may experience or even observe things that give you pause. Yet, much as you wouldn't try to determine the health of a patient through mere observation, you should not attempt to gauge the health of your work environment based on observation and opinion. Often, there are issues you perceive as problems that others do not: similarly, issues may run much deeper than leadership recognizes.
There are many factors and measures that may impact organizational health. Among these is civility. While an organization can institute policies designed to promote such things as civility, how can it be sure these are managed effectively? In this Discussion, you will examine the use of tools in measuring workplace civility.
Post a brief description of the results of your Work Environment Assessment. Based on the results, how civil is your workplace? Explain why your workplace is or is not civil. Then, describe a situation where you have experienced incivility in the workplace. How was this addressed? Be specific and provide examples.
Civility in the workplace is about how we relate to others with respect, courtesy, politeness, consideration, and awareness. Civility in the workplace is about how we relate to others with respect, courtesy, politeness, consideration, and awareness. It involves addressing the root causes of incivility, learning the costs and rewards of civility, and practicing workplace etiquette and political correctness. Civility creates a positive work environment that is conducive to productivity and innovation.
Workplace incivility has been defined as low-intensity deviant behavior with ambiguous intent to harm the target. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others. There are many tools available to measure workplace civility, such as surveys and assessments. These tools can help organizations understand the level of civility in their workplace and identify areas for improvement.
It's important for organizations to promote civility and address any instances of incivility in the workplace. Incivility can have negative effects on employee well-being, job satisfaction, and productivity. Managers can take steps to promote civility by setting clear expectations for behavior, providing training on civility, and addressing any instances of incivility in a timely and effective manner.
References
Clark, C. M., Sattler, V. P., & Barbosa-Leiker, C. (2018). Workplace Civility Index (WCI) [Database record]. PsycTESTS1
Leiter, M. P., Day, A., Oore, D. G., & Spence Laschinger, H. K. (2012). Getting better and staying better: Assessing civility, incivility, distress, and job attitudes one year after a civility intervention. Journal of Occupational Health Psychology, 17(4), 425–4342