- List the characteristics of the most effective service delivery team that you have ever been associated with in your career.
- List the characteristics of the most ineffective service delivery team that you have ever been associated with in your career.
- What does it take to be a successful service delivery team in today’s dynamic operating environment?
- Please describe the worst process you have had to work with in your career and discuss why it was so bad.
- Please describe the best, most efficient, process you have had to work with in your career and discuss why it was so efficient.
- As an operating manager, how much control do you have over improving work processes?
Sample Solution
