Discuss a current issue that British Airways is facing and solve their problem and suggest your recommendation. Remember the techniques you learnt in class for problem solving.
Sample solution
Dante Alighieri played a critical role in the literature world through his poem Divine Comedy that was written in the 14th century. The poem contains Inferno, Purgatorio, and Paradiso. The Inferno is a description of the nine circles of torment that are found on the earth. It depicts the realms of the people that have gone against the spiritual values and who, instead, have chosen bestial appetite, violence, or fraud and malice. The nine circles of hell are limbo, lust, gluttony, greed and wrath. Others are heresy, violence, fraud, and treachery. The purpose of this paper is to examine the Dante’s Inferno in the perspective of its portrayal of God’s image and the justification of hell.
In this epic poem, God is portrayed as a super being guilty of multiple weaknesses including being egotistic, unjust, and hypocritical. Dante, in this poem, depicts God as being more human than divine by challenging God’s omnipotence. Additionally, the manner in which Dante describes Hell is in full contradiction to the morals of God as written in the Bible. When god arranges Hell to flatter Himself, He commits egotism, a sin that is common among human beings (Cheney, 2016). The weakness is depicted in Limbo and on the Gate of Hell where, for instance, God sends those who do not worship Him to Hell. This implies that failure to worship Him is a sin.
God is also depicted as lacking justice in His actions thus removing the godly image. The injustice is portrayed by the manner in which the sodomites and opportunists are treated. The opportunists are subjected to banner chasing in their lives after death followed by being stung by insects and maggots. They are known to having done neither good nor bad during their lifetimes and, therefore, justice could have demanded that they be granted a neutral punishment having lived a neutral life. The sodomites are also punished unfairly by God when Brunetto Lattini is condemned to hell despite being a good leader (Babor, T. F., McGovern, T., & Robaina, K. (2017). While he commited sodomy, God chooses to ignore all the other good deeds that Brunetto did.
Finally, God is also portrayed as being hypocritical in His actions, a sin that further diminishes His godliness and makes Him more human. A case in point is when God condemns the sin of egotism and goes ahead to commit it repeatedly. Proverbs 29:23 states that “arrogance will bring your downfall, but if you are humble, you will be respected.” When Slattery condemns Dante’s human state as being weak, doubtful, and limited, he is proving God’s hypocrisy because He is also human (Verdicchio, 2015). The actions of God in Hell as portrayed by Dante are inconsistent with the Biblical literature. Both Dante and God are prone to making mistakes, something common among human beings thus making God more human.
To wrap it up, Dante portrays God is more human since He commits the same sins that humans commit: egotism, hypocrisy, and injustice. Hell is justified as being a destination for victims of the mistakes committed by God. The Hell is presented as being a totally different place as compared to what is written about it in the Bible. As a result, reading through the text gives an image of God who is prone to the very mistakes common to humans thus ripping Him off His lofty status of divine and, instead, making Him a mere human. Whether or not Dante did it intentionally is subject to debate but one thing is clear in the poem: the misconstrued notion of God is revealed to future generations.
References
Babor, T. F., McGovern, T., & Robaina, K. (2017). Dante’s inferno: Seven deadly sins in scientific publishing and how to avoid them. Addiction Science: A Guide for the Perplexed, 267.
Cheney, L. D. G. (2016). Illustrations for Dante’s Inferno: A Comparative Study of Sandro Botticelli, Giovanni Stradano, and Federico Zuccaro. Cultural and Religious Studies, 4(8), 487.
Verdicchio, M. (2015). Irony and Desire in Dante’s” Inferno” 27. Italica, 285-297.
Sample Answer
Sample Answer
The Challenge of Customer Service at British Airways: A Solution-Oriented Approach
Introduction
British Airways, a leading airline in the United Kingdom, is currently facing a significant challenge in the realm of customer service. Numerous complaints have been raised by customers regarding issues such as flight delays, lost baggage, and poor communication. These problems have not only affected customer satisfaction but have also tarnished the reputation of the airline. To address these challenges, it is crucial for British Airways to adopt a solution-oriented approach that focuses on identifying the root causes of the issues and implementing effective strategies to rectify them.
Problem Identification
The current issues faced by British Airways in customer service can be categorized into three main areas:
- Flight Delays and Cancellations: British Airways has been experiencing a high number of flight delays and cancellations, resulting in inconvenience and frustration for passengers. These disruptions often lead to missed connections, wasted time, and negative travel experiences.
- Lost Baggage: Another prevalent issue is the mishandling of baggage, with many passengers reporting their luggage being lost, damaged, or delayed. This not only causes inconvenience but also leads to additional expenses and emotional distress for travelers.
- Poor Communication: Many customers have raised concerns about the lack of timely and accurate communication from British Airways regarding flight updates, changes, and compensation procedures. Insufficient communication exacerbates the frustrations experienced by passengers and erodes trust in the airline.
Solution-Oriented Approach
To address these challenges, British Airways should adopt a solution-oriented approach that focuses on the following key steps:
- Identify Root Causes: Conduct a thorough analysis to identify the underlying causes of the issues faced by British Airways. This can involve reviewing internal processes, assessing staff training and resources, and gathering feedback from customers to understand their specific pain points.
- Improve Operational Efficiency: Implement measures to enhance operational efficiency, such as optimizing flight schedules, improving maintenance procedures, and investing in advanced baggage handling systems. By streamlining processes, British Airways can minimize the occurrence of flight delays, cancellations, and lost baggage.
- Enhance Customer Communication: Invest in robust communication systems that enable timely and accurate updates to passengers. This can be achieved through various channels, including SMS notifications, mobile apps, and improved customer service personnel training. Clear and transparent communication will help manage customer expectations and alleviate frustrations.
- Empower Employees: Provide comprehensive training to frontline employees to equip them with the necessary skills and knowledge to handle customer issues effectively. Encourage a customer-centric culture within the organization, empowering employees to take ownership of customer problems and find prompt resolutions.
- Implement Feedback Mechanisms: Establish mechanisms for customers to provide feedback and share their experiences with British Airways. This can include online surveys, feedback forms, and social media engagement. Actively listen to customer feedback and use it as a basis for continuous improvement.
Recommendation
Based on the solution-oriented approach outlined above, my recommendation for British Airways is to implement the following strategies:
- Invest in modernizing operational systems and processes to minimize flight delays, cancellations, and lost baggage incidents.
- Enhance communication channels and provide timely updates to passengers regarding flight status, changes, and compensation procedures.
- Develop a comprehensive training program for staff members, focusing on customer service skills, conflict resolution, and effective communication.
- Create a culture that empowers employees to take ownership of customer issues and find prompt resolutions, fostering a customer-centric mindset.
- Establish a robust feedback mechanism that encourages customers to share their experiences and suggestions for improvement.
By implementing these strategies, British Airways can address the current challenges in customer service and work towards restoring customer trust and satisfaction. This will not only improve the airline’s reputation but also contribute to long-term success in an increasingly competitive airline industry.
