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Research has discovered a relationship between a company’s financial conditions and the process, procedures, policies, and measurement of quality improvements. However, different methods are used by competing businesses within the industry to produce high-quality products, which have led organizations to invest in more innovations to remain in business. The Chief Operations Officer (COO) of a chocolate-producing factory is concerned that despite new models used to increase the quality of its product, the competitors have attracted more customers. You are hired as a sole-source quality improvement consultant to advise the organization on the following:

Determine the relationship between quality and competitiveness.
Examine how the cost of poor quality can affect competitiveness and innovation.
Explain how the company’s ability to compete with other companies affects the employees’ quality of life.
Support your white paper with at least four (4) peer-reviewed resources. In addition to these specified resources, other appropriate scholarly resources may be included.

Sample Solution