Describe the organization in which the service learning took place, including its policies, procedures, and services. In the description, include the following.
The organization’s community:
What services do they provide?
Who uses the services?
The organization’s location:
How accessible is your agency?
Must they walk or take public transportation?
Must they cross ethnic, racial, class, or gang boundaries?
The organization’s décor: Is the décor, including the waiting area or reading materials, culturally responsive to diverse populations?
The organization’s staff composition:
What is the ethnic, racial, or class background of the staff?
Does the staff seem culturally aware and responsive?
Assess the multicultural organizational development of the institution where the service-learning took place. Make sure that you describe:
The mission statement and programs: Does the agency reflect a commitment to diversity?
Is this commitment exemplified by its programs?
Summarize a few critical incidents when multicultural aspects were addressed.
Explain how the activities and staff demonstrated multicultural sensitivity when identifying problems and responding to symptoms and help-seeking behaviors.
Analyze how those critical incidents affected your cultural self-awareness and professional relationship, specific to the provision of culturally competent services.
Apply a multicultural and interdisciplinary approach to generate a proposal for what the organization can do to improve its sensitivity to multicultural issues.
