analyze the heuristics of the transcripts and determine how they impacted the interactions
in the workplace. Additionally, you will determine the influence of cultural differences on the conflict. Your draft must include these critical elements:
III. Analyzing Heuristics to De-escalate Conflict
In this section, you will analyze the heuristics in the transcripts of the final case study
provided and determine how they impacted the interactions in the
workplace.
A. Appraise the heuristics you found in the transcripts that were the most relevant to the conflict in this case. Support your appraisal with specific
examples. For example, was there a bias such as “more is better” or “faster is better”?
B. Determine how this heuristic resulted in impressions of bias that negatively impacted workplace interactions in this case. Support your
determination with specific examples. For example, did a heuristic of “people who look like me do a better job” result in a perception of
discrimination?
C. Determine what techniques your colleague might recommend to help the stakeholders use their past experiences to positively benefit similar
interactions moving forward. Support your determination with specific examples.
