You have just been contracted to help a client exercise leadership more effectively. From the initial interview with the client you could observe that they have "mental models" that are likely in the way of their leadership capacity: (1) they believe that leadership is the same as formal authority (2) constant employee " turn-over" is way too high and is creating both financial problems as well as problems with morale.
Based on the readings (Chapters 6-8, 15, 16), how would you advise the client?
Sample Solution