You are an employee of Big Hands Home Health Agency and are responsible for assigning RNs, LPNs, and CNAs, to go out to homes to care for clients. The owner of the agency, Lotta Gamble, is rarely around because she is out “scouting business.” In reality, she takes a lot of cruises, which she posts about on Instagram and Facebook and brags about all the gambling she does in international waters.
One day, you receive a call from an elderly woman’s daughter. “My mother says she hasn’t seen any one from Big Hands in a month—but she received bills for a daily RN visit.” You tell the woman that your boss is out of town, but as soon as she returns, you will let her know and get back to them. A few days later, you receive a similar call from another family. And then another and another. You are starting to see a pattern. Since the boss has taken her computer with her, you have no way to follow up. It will have to wait.
When your boss returns from her latest Caribbean cruise, all tanned and rested, you brief her on the assignments and employee issues. You then say, “And, we received calls from several families saying they were billed for services they didn’t receive. I told them I would investigate and get back to them. I’m guessing this is just a case of typing in the wrong numbers?” You hope.
Your boss says in a low voice, “Have you mentioned this to anyone else?”
You shake your head. “No, I waited to talk to you.”
“Good girl. I knew I could count on you.” She reaches into her purse. “I had a good streak on the backgammon tables. Here’s a five-hundred-dollar bonus for you. Let’s keep this little matter to ourselves, shall we?”
Those who commit crimes, including healthcare fraud and abuse, require need three things: motive/desire, opportunity/means, and victims/patients. Motives to commit fraud and abuse include, but are not limited to: jealousy, greed, anger, financial difficulties, feeling underappreciated, and, the thrill of a challenge.
What motives do you see in this case?
What opportunities/means do you see in this case?
Who are the victims of this fraud and abuse?
What laws might Lotta Gamble be violating?
Are the patients violating any laws or are they victims?
What regulatory agencies have jurisdiction over this matter?
Who should investigate this home health agency?
What are the potential penalties for Lotta?
If you take the $500 bonus and remain quiet, have you committed a crime?
Should you report this? If so, who should you call? What evidence do you have?
Should you be updating your resume and looking for a new job?
Support your responses with scholarly articles and rationales.
(Doesn’t have to be anything long)