Consider the following two claims made in the textbook –
“There is a growing interdependence between a firm’s ability to use information technology and its ability to
implement corporate strategies and achieve corporate goals.”
“To fully understand information systems, you must understand the broader organization, management, and
information technology dimensions of systems and their power to provide solutions to challenges and problems
in the business environment.”
Discuss whether or not each of the six case studies provides empirical support for the above two claims. (You
need to show, by means of comprehensive review and discussion of the available facts in the case studies,
how they do or do not uphold each claim.)
Business processes
Which specific business processes and/or management activities in the “business information value chain”
(Fig. 1-7 of the text) comprise the focus of the IT efforts in each of the six firms/business units? (Be sure to
independently research and study “business processes” in detail from extraneous sources before answering
this question — go beyond the textbook figure, as it depicts only a few generic examples of business
processes.)
For each firm/business unit, do the business processes and management activities you identified above seem
to be well supported by its information processing activities? Explain your reasoning.
Which “strategic business objectives” of information systems are evident in each case study? Discuss.
What kinds of ethical issues (refer to Chapter 4) are evident in each case study, even if not mentioned
explicitly? Discuss.
Which types of e-commerce (refer to B2C, B2B, C2C, G2C, G2B, etc., in Chapter 10), if any, are evident in
each case study, even if not mentioned explicitly? Discuss.
Sample Solution
