Case study on workplace personality

Scenario 2: At the local sheriff’s office officers work in teams. When a unit doesn’t have enough officers, the workers are sent to other units temporarily to work with new partners. Sue is a complainer. She whines all the time. She is sent to a new unit and partner for the day. Andy greets her. Andy smiles and says, “We’re glad to have you as part of our team today. We like having people from other departments help us.” Sue answers, “This isn’t what I was hired to do. I’m only here because I have to be. I only want to do undercover work.” Andy tries to explain the work on the patrol beat. But every time he says something, Sue whines. Andy decides to try to make the best of it. On the morning break, several other team members complain to Andy about how much Sue complains. Later in the day, they stop to help with a funeral procession. Sue whines, “This is stupid. Why can’t management get it right? I don’t care if they pay me to sit here and do nothing.” When the patrol car gets running again, Sue whines that she was just getting comfortable, “and there’s only an hour and a half left in the day anyway.” Andy tells her that they need her head in the game because anything could happen on the next call. Tomorrow, he says, she will be able to go back to her own department and do her own job. The next day, Sue arrives at Andy’s patrol car again. She starts whining right away. If you were Andy in this scenario, how could you have approached this situation differently? What kind of personality in the workplace does Sue demonstrate? What about Andy? Which strategies would be better suited to handle Sue in this case?

Sample Solution