Challenges in Unstructured Interviews

You are a human services professional who works for an organization that offers parenting classes. A woman has been referred to the program because she has lost custody of her baby and must take the classes in order to regain custody. You are asked to interview her to determine her eligibility for the program and the type of parenting classes that would be the most helpful. She starts out answering your questions, but soon veers into a tirade against the food at the hospital where she gave birth and how badly the nurses treated her.
With these thoughts in mind:

Post a description of two strategies you might use to elicit the information you need from the woman in the scenario while still maintaining focus. Justify the strategies you selected using the Learning Resources.






Sample Solution