Part 1 You bought an electronic device from Jarir Store in Al-Khobar in the Eastern Province. You want to use your new device that evening that you purchased the item and discover that the device has some faults and cannot work as you had hoped. You are all of sudden disappointed frustrated and disappointed that your new device does not perform up to your expected standards. Write a ‘complaint’ letter to Jarir’s customer service department and complain about item and tell them what the problem(s) are with their product.
Part 2 You represent the Customer Service Department of Jarir Store in Al-Khobar and received a letter of complaint from a customer who purchased a product from your store and that the product was faulty and does not work up to the customer’s expectations. Write a response to the complainant and address her concerns and decide what the company will do to help resolve the problem because we do not want unhappy customers.
The student has to write both the complaint and the customer service letters. each letter in one page
Sample Solution
