Continuing in your role as an intern with a community clinic

 

 


Continuing in your role as an intern with a community clinic, imagine your supervisor has now requested that you prepare a report for the entire staff of the clinic on the results of the customer satisfaction survey.

 

Your supervisor has asked you to explain the statistical calculations using language that the entire staff of your community clinic (such as office workers or those who have never had a course in statistics) could understand.

 

Write a 350- to 525-word report that includes:

Computation of the mean, median, mode, sum of squares (SS), the variance, and the standard deviation for this sample using the definitional and computational formulas
Data organized in a table with definitional and computational formulas for each
A review of your histogram from Week 1, in which you determine whether the mean is greater than, less than, or approximately equal to the median. Justify your answer.
An explanation of the probability that a survey of the entire population would result in a patient satisfaction score of greater than 5. Justify your answer.
 

Sample Answer

 

 

 

 

 

 

 

To the Staff of Kisumu Community Clinic

From: [Your Name/Intern Position]

Date: July 8, 2025

Subject: Understanding Our Patient Satisfaction: Results from the Recent Survey (Hypothetical Data)

Dear Team,

As part of our commitment to providing the best possible care, we recently conducted a small patient satisfaction survey. Understanding patient feedback helps us improve our services. To make sense of the survey results, we use a few simple statistical tools. Don't worry if you're not a "math person" – I’ll explain everything in straightforward language.

Let's imagine we collected satisfaction scores from 10 patients (on a scale of 1 to 10, where 10 is excellent and 1 is very poor). Here are our hypothetical scores:

Patient Satisfaction Scores (X): 6, 7, 5, 8, 7, 6, 9, 5, 8, 7

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