a) What is customer experience?
b) What it takes to design a superior customer experience?
c) How to align customer experience, through transformative services, with consumers’ happiness over journey touchpoints?
d) why customer experience is more relevant today than ever before?
This report will focus upon the issue of precarious employment in the United Kingdom. Insecure precarious employment may only represent a small proportion of overall employment now but in the future, it has a high chance of growing and the UK may run the risk of having an economy that is characterised by high levels of insecure precarious work. Kalleberg (2009) has argued for over a decade that we are seeing a rise in labour market inequality. In recent years, there has been an increase in precarious work and non-standard jobs including part time work and employees carrying out ‘double shifts’ and there has been an increase in temporary work in the labour market (Presser, 2003; Vosko, 2006). There is no universally accepted definition of precarious work, it is an umbrella term for types employment including temporary contracts or zero-hour work for example. Precarious work is nonstandard employment that is insecure, unprotected, poorly paid and in many circumstances, cannot support a household (Rosemary, 2006). In this report, I aim to demonstrate how precarious work has a negative effect on health and wellbeing on the employee. Jobs that are precarious offer low wages, few benefits and low security and cause health problems for workers (Kim et al., 2008). Introduction Many people in the UK still cannot afford to live even though the employment rate is strong and up to 74 per cent (ONS, 2016). This could be because this figure includes precarious employment, people who work zero hour contracts, part time and those who get paid for how much they deliver e.g. Hermes curriers. The group most at risk of being in precarious work are young workers, this could be because as a generation they have internalised flexibility (Bradley and Davadason, 2007). The GLOBALIFE project also state that young people are the loses and have faced uncertainty, precarious and atypical forms of employment (Bucholz et al, 2009). There are areas of Britain where the young working class have struggled to retain a connection with the employed workforce (MacDonald and Marsh, 2005). Additionally, working classes may be more vulnerable to precarious work because during the last third of the twentieth century they lost the protection of trade unions and they have no one to defend them (Conley, 2002). Additionally, women are over represented when looking at precarious work (Cranford et al., 2003). In the US 33 per cent of women compared to 12 per cent of men (US Bureau of Labour statistics, 2009) are in precarious employment. These statistics support the gender wage gap, despite men and women having similar job titles and roles women still get paid less than men (Blau & Kahn, 2000). Additionally, Cranford et al. (2003) states women in these roles are less likely to be hired permanently and they also work less hours. Likewise, research has shown that women have less union support (Kalleburg et al., 2000). A combination of these factors show that women suffer from a greater risk of precarious work. An explanation, of why women may be more involved in precarious w>GET ANSWER