1.Give a scenario where you go through the four phases of the active listening process.
- Give an example of each of the five characteristics possessed by the most effective listeners working a customer service position.
- Have you ever experienced a situation as a customer where you felt an employee of a small business was not listening to you? What did you do as a result?
- Reviewing the four behavioral style categories, give a scenario that works best for each category.
Sample Solution
