Design a Grievance & Dispute Resolution System

The benefit of most workplaces that have a union is that a clear, structured process for employees to voice their complaints and seek resolution to the problem. Non-unionized workplaces can benefit from such a process and system as well. Your assignment is to design a grievance system, using the knowledge from your book and additional research, for your or a family member’s non-unionized (or very recently unionized as they won’t have these systems set up for a while). It needs to have the initial grievance process, and then include steps for moderation and/or arbitration as at times those steps are necessary. You are to explain your system in a report, and it should include a process figure so we can see the different steps and stages. You need to include sufficient detail – example: The grievance process starts when an employee that feels the company is wrong in its decision against the employee files a complaint with the Ombudsman/woman. That individual, while hired by the company, is to be an external agent on the employee’s side like an external auditor. That way he or she can be free of organizational influence in the role of steward for the employees.

Sample Solution