Read the two scenarios below and brainstorm as a group how you would respond, as a server (AND a Manager if necessary), to the scenarios that are described.
Please clarify what exactly you would say to the guest.
Scenario:
You are serving a table of 2 guests and they are celebrating their one-year anniversary.
The guests ordered the Sweet Szechuan Calamari ($22) to start.
For their mains, they have ordered 36 oz Tomahawk Ribeye (which costs $170), a Truffle Mac and Cheese ($16), and a Charred Broccolini Caesar ($22).
They requested the steak to be cooked to a medium-rare. It has arrived at the table, and it is medium-well. What do you do?
Sample Solution