Dreamworld’s management team are seeking your advice and recommendations on the customer experience at the theme park and ways to boost their ticket sales.
They would like you to analyse the current marketing situation facing Dreamworld and assess the theme park’s success at delivering a customer experience that supports the image of Dreamworld. They would like your recommendations for improvements to the guest experience and sales tactics. In particular, Dreamworld management are seeking your analysis and recommendations on one of the four main attraction areas in the park. You can choose from:
• Corroboree
• Tiger Island
• ABC Kids World
• Dreamworks Experience
Remember to select only one area on the list above for this report.
Students can work together to analyse the attraction during the fieldtrip, however each student must individually prepare and submit their report.
IMPORTANT!!!! You should justify your analysis and recommendations using academic resources, applying the theories and concepts we have covered in the lectures, seminars and reading material for this course.
There are five parts to this report:
• Part A – Introduction and Situation Analysis (approx. 250 words)
Describe the current operating environment of Dreamworld. Briefly discuss major environmental trends, opportunities and challenges facing this business that affect ticket sales.
• Part B – Site Analysis: Delivering on the Dream (approx. 500 words)
State the attraction area (i.e., Corroboree OR Tiger Island OR ABC Kids World OR Dreamworks Experience) that you will focus on in your report. Concentrate your analysis for Parts B, C and D specific to this area.

On your visit to Dreamworld, look around the attraction area you have selected at the physical facilities and the atmosphere. Things you should look at include: the exterior appearance, cleanliness, employees, atmosphere and signage. Consider the core, tangible and extended product offerings (see Figure 5.1 on page 132 of your textbook). Does the physical appearance support the image of Dreamworld or communicate that image to prospective and existing customers? Who is the target market this area of the park? How does this guest experience align with the target market? Explain your answer.
Include at least THREE photographic images from your visit to Dreamworld to illustrate your points in your report. Please ensure at least one of the images has you in it and shows you at the park.
Part C – Sales Promotional Tactic (approx. 500 words)
Having identified a target market for your selected area, recommend the most appropriate sales promotional tool that Dreamworld could use to target that market segment. Your options include:
• Print, outdoor or broadcast advertising sales promotion;
• Online or social media sales promotion;
• Personal selling to generate sales;
• Competition or coupons;
• Point-of-purchase promotion;
• Publicity activity to generate sales;
• A direct marketing campaign.
Remember that advertising says “buy our product”. Sales promotions say “buy it now.” What is your call to action? That is, what do you want consumers to do as a result of receiving your communication.
Select one (only) of these tactics.
Explain how Dreamworld’s sales team could use that tactic to sell the Dreamworld experience and, in particular, your selected attraction, to the target market you identified in Section B.
Determine a communication objective, design the message content and format, select the communication channel and the message source (see pages 220-226 of your textbook). Explain how you could evaluate the results, that is, the sales effect.
• Part D –Recommendations (approx. 100 words)
In dot point format, provide three recommendations to management on aspects of the guest experience, sales and marketing that could be improved.
• Part E – References (approx. 150 words, references are included in the word count).
Provide a minimum of five (5) academic references within your report. Academic references in academic journal articles, research books and textbooks.

You may also wish to cite non-academic sources (such as newspaper articles, industry reports, business websites). There is no minimum or maximum limit on these references.
Direct quote citation example:
A. Mucci (personal communication, April 26, 2018) said, “One of the key target markets for Dreamworld are tweens, that is children aged 10 to 12 years.”
In-text citation example:
One of the key target markets for Dreamworld at tweens, that is, children aged 10 to 12 years (A. Mucci, personal communication, April 26, 2018).
These references do not appear in the reference list. Please only cite them in the text.
If you have any further questions, please ask your tutor.

2222THS – Hotel Distribution and Sales (T1, 2018)
Weight: This assessment item is worth 35% of your final grade for this course.
Length: Maximum 1,500 words +/- 10% (including figures, tables and references). See further guidance and details below. No appendix permitted and no Table of Content required.
Presentation: 12-point font Arial or Times New Roman. 1.5 line spacing.
Submission: Submit via SafeAssign on the course website. Please check your draft written report for originality prior to submitting a final version. Due date: 5pm 8 May, 2018.
Grading: The report will be marked out of 35 and in accordance to the marking criteria available on the course website.
This course focuses on assessing your written communication (for Assurance of Learning purposes for the Program) and therefore the markers will pay particular attention to the writing style and clarity and your ability to express ideas in a clear, compelling and insightful manner in the report.
A field trip to Dreamworld will be conducted on Thursday 26th April in Week 7. You will visit the theme park and Dreamworld staff will give a presentation on marketing and operations at the theme park.
IMPORTANT: You must pay for your Dreamworld ticket and return your medical form to your tutor by 5pm on Friday 23th March (Week 4) to access the discounted field trip ticket price. The ticket is valid for one week. If you are unwell or absent on the day of the field trip, then you can use your ticket to enter the park and conduct your analysis on another day within the ticket validity. Please notify your tutor if you are absent or unable to attend this field trip.

If you don’t make payment by the 23rd March 2018, you will have to purchase your ticket directly from Dreamworld but you can still attend the excursion on the same day as the class. In these circumstances, please notify your tutor so we can include you in the seat allocation for the presentation and return a medical form.
Further details about this field trip will be provided in class and on the course website.

Sample Solution

Sample solution

Dante Alighieri played a critical role in the literature world through his poem Divine Comedy that was written in the 14th century. The poem contains Inferno, Purgatorio, and Paradiso. The Inferno is a description of the nine circles of torment that are found on the earth. It depicts the realms of the people that have gone against the spiritual values and who, instead, have chosen bestial appetite, violence, or fraud and malice. The nine circles of hell are limbo, lust, gluttony, greed and wrath. Others are heresy, violence, fraud, and treachery. The purpose of this paper is to examine the Dante’s Inferno in the perspective of its portrayal of God’s image and the justification of hell. 

In this epic poem, God is portrayed as a super being guilty of multiple weaknesses including being egotistic, unjust, and hypocritical. Dante, in this poem, depicts God as being more human than divine by challenging God’s omnipotence. Additionally, the manner in which Dante describes Hell is in full contradiction to the morals of God as written in the Bible. When god arranges Hell to flatter Himself, He commits egotism, a sin that is common among human beings (Cheney, 2016). The weakness is depicted in Limbo and on the Gate of Hell where, for instance, God sends those who do not worship Him to Hell. This implies that failure to worship Him is a sin.

God is also depicted as lacking justice in His actions thus removing the godly image. The injustice is portrayed by the manner in which the sodomites and opportunists are treated. The opportunists are subjected to banner chasing in their lives after death followed by being stung by insects and maggots. They are known to having done neither good nor bad during their lifetimes and, therefore, justice could have demanded that they be granted a neutral punishment having lived a neutral life. The sodomites are also punished unfairly by God when Brunetto Lattini is condemned to hell despite being a good leader (Babor, T. F., McGovern, T., & Robaina, K. (2017). While he commited sodomy, God chooses to ignore all the other good deeds that Brunetto did.

Finally, God is also portrayed as being hypocritical in His actions, a sin that further diminishes His godliness and makes Him more human. A case in point is when God condemns the sin of egotism and goes ahead to commit it repeatedly. Proverbs 29:23 states that “arrogance will bring your downfall, but if you are humble, you will be respected.” When Slattery condemns Dante’s human state as being weak, doubtful, and limited, he is proving God’s hypocrisy because He is also human (Verdicchio, 2015). The actions of God in Hell as portrayed by Dante are inconsistent with the Biblical literature. Both Dante and God are prone to making mistakes, something common among human beings thus making God more human.

To wrap it up, Dante portrays God is more human since He commits the same sins that humans commit: egotism, hypocrisy, and injustice. Hell is justified as being a destination for victims of the mistakes committed by God. The Hell is presented as being a totally different place as compared to what is written about it in the Bible. As a result, reading through the text gives an image of God who is prone to the very mistakes common to humans thus ripping Him off His lofty status of divine and, instead, making Him a mere human. Whether or not Dante did it intentionally is subject to debate but one thing is clear in the poem: the misconstrued notion of God is revealed to future generations.



Babor, T. F., McGovern, T., & Robaina, K. (2017). Dante’s inferno: Seven deadly sins in scientific publishing and how to avoid them. Addiction Science: A Guide for the Perplexed, 267.

Cheney, L. D. G. (2016). Illustrations for Dante’s Inferno: A Comparative Study of Sandro Botticelli, Giovanni Stradano, and Federico Zuccaro. Cultural and Religious Studies4(8), 487.

Verdicchio, M. (2015). Irony and Desire in Dante’s” Inferno” 27. Italica, 285-297.