EFFECTIVE COMMUNICATION

  Factors impacting the communication process 1.1 Complete the table below by correctly identifying which component of communication is being described. Select components from the following list: a) Channels. b) Context. c) Feedback. d) Noise. e) Participants. f) Receiver (decoder). g) Rules. h) Sender (encoder). Description Communication component This is a term that can be used to refer to all people involved in a communication process. Participants This is the person who receives a message and interprets it. Receiver This refers to the setting in which the communication takes place. It can include not only the physical setting by also factors such as the people present and their relationship to each other. Context These are the means and pathways by which messages are sent. Channel This is the person who forms the message and attempts to communicate it through verbal and non-verbal behaviour. Source Guidelines (explicit or implicit) about appropriate and inappropriate behaviour during communication. Rules Distractions such as a practice phone ringing while a session is in progress. Noise A statement made by one participant such as “I can see that was upsetting for you.” Feedback 1.2 Select whether the following statements are True or False. a) Physical and psychological settings make up the context of the communication in the communication process. True 1 False 0 b) Messages consist of both intentional and non-intentional components. True 1 False 0 c) Rules within relationships and communication are fixed and unable to be changed. True 0 False 1 d) Channels are the means and pathways by which messages are sent and can include the use of sound, written symbols, or nonverbal messages, scents, or the distance between two participants. True 1 False 0   1.3 Briefly describe the role of the source and the receiver within the communication process. (Your response should be no more than 50 words) Every communication involves two key elements: the sender and the receiver, wherein the sender conveys an idea or concept, seeks information, or expresses a thought or emotion, and the receiver gets that message then interprets them. Strategies that enhance counselling communication 1.4 What strategies should a counsellor use to ensure that he or she appropriately decodes (i.e. interprets) the message that a client has sent. a) Active listening. b) Observe non-verbal cues. c) Monitor own values, beliefs and emotions. d) Attending behaviour. e) All of the above. Your response: e 1.5 Understanding how a person absorbs and processes information is important for understanding how they communicate. This is known as a person’s learning style. Consider what you have learned about learning styles in order to respond to the questions below. a) Complete the table below by correctly identifying the most likely primary learning (aural, kinaesthetic, read/write, or visual) style of each of the learners.