Effective communication statement
Please read the following statements and determine if they are effective or ineffective communication statements. Explain your reasoning using internet .
1. To the parent who picks up a child late: “Mrs. Jones, you know you’re supposed to pick up Susan before 6:00 p.m.”
2. Quietly, and on a one-to-one with a parent about an upcoming parent education meeting: “We’ve followed up on your request and, at Tuesday’s meeting, one of the county social workers will talk about applying for food stamps and AFDC. We hope you’ll be able to attend.”
3. To parent bringing a child to center in the morning: “Why don’t you go with Randy to the science corner? He has something to show you. Randy, show your Dad what you found yesterday.”
4. To parents with limited skills in English: “Mrs. Paliwal, we hope you’ll be able to stay today so you can see the kinds of things we do here at ABC School. You know, we think it’s important for the parent to become involved in the school’s activities, and Anil seems so shy. I think he might feel better if you could stay with him for a few minutes. How about it?”
5. On the telephone to a parent whose child has been involved in a fight at school: “Mr. Smith, we’re hoping you might stop by early this evening to pick Steve up. We know how busy you are, but we’re busy too and Steve needs you.
6. To a mother who is berating a child other than hers: “You know we never raise our voices to the children, Pat.”
7. To parent reading story to own child during free play: “Mrs. Smith, would you please watch the children at the water table? Johnny, why don’t you play with Sammy over at the puzzle table?”
8. To the harried parent who arrives with crying child later than usual; mother is late for work and is blaming the child: To the child: “Jimmy, I know you like to play with clay; why don’t you go over to the clay table and ask Miss Susan what she is doing?”
9.On the telephone to a parent whose daughter wet her pants and has no dry ones at school: “Mrs. Carter, Kathy wet her pants this morning. I hope you won’t mind that we put her into a spare pair we had on hand. Tomorrow you can bring an extra pair so if Kathy has another accident, she’ll have her own clothes to wear.”
10. Across the playground to parent pushing own child on a swing: “Mrs. Morgan, come over here please. Mary knows how to pump herself. Don’t baby her.”
Effective communication statement: This statement is effective because it clearly states the expectation and reminds the parent of their responsibility to pick up their child before 6:00 p.m.
Ineffective communication statement: This statement is ineffective because it uses vague language and does not clearly convey the purpose or importance of the parent education meeting. It also assumes that the parent has requested information about applying for food stamps and AFDC without providing any context.
Ineffective communication statement: This statement is ineffective because it does not clearly communicate the purpose or reason for the parent to go with Randy to the science corner. It also assumes that the parent is interested in what Randy found yesterday without giving any indication of why it is significant or relevant.
Ineffective communication statement: This statement is ineffective because it uses manipulative language and makes assumptions about the parent’s intentions and their child’s behavior. It also implies that the parent’s limited English skills are a barrier to their involvement in the school’s activities.
Ineffective communication statement: This statement is ineffective because it uses guilt and emotional manipulation in an attempt to get the parent to come to the school. It also does not provide clear information about why the parent needs to pick up their child early.
Effective communication statement: This statement is effective because it sets a clear expectation and reminds the mother of the school’s policy regarding raising voices to children. It addresses the issue directly and respectfully.
Ineffective communication statement: This statement is ineffective because it does not clearly communicate the request to watch the children at the water table and assumes that Mrs. Smith will understand what is expected of her. It also does not provide a clear reason for Johnny to play with Sammy at the puzzle table.
Ineffective communication statement: This statement is ineffective because it does not address the mother’s concerns or offer any support or assistance. Instead, it suggests that the child should go play with clay, which does not address the underlying issue of the mother being late for work.
Effective communication statement: This statement is effective because it communicates a sensitive issue in a respectful manner. It acknowledges that Kathy had an accident and offers a solution by providing spare clothes at the school. It also provides a solution for the future by requesting that the parent bring extra clothes.
Ineffective communication statement: This statement is ineffective because it uses condescending language and assumes that Mrs. Morgan is babying her child. It does not provide any context or explanation for why Mary should pump herself on the swing. It also does not address Mrs. Morgan’s concerns or offer any support or assistance.