Health plans can be evaluated by viewing report cards at the National Committee
for Quality Assurance (NCQA). The NCQA develops standards and performance
measures in order to recognize and implement improvements in health care.
Report card results are reached by assessment of health-plan processes. clinical
quality. and member satisfaction.
Do you think that health plan report cards are valuable? Why. or why not?
Who is most likely to use the health plan report cards?
