Imagine you are the new general manager coming into a hotel, resort, or accommodation setting such as a cruise ship. The aim of this paper is for you to examine two ethical issues in certain departments of the chosen hotel, resort, or cruise ship. The purpose is to describe two ethical issues in one department, or across departments, and why they are important to address. You will then assess each issue using ethical frameworks, concepts, and perspectives of your choice from the readings.
Keep in mind the key terms, ethical culture, ethical programs, and ethical climate. For each issue, you will provide a recommendation as to how to resolve the issue from a management perspective. These ethical issues can be small or large and can involve interactions with guests, other staff, the community, or with the organization and culture itself.
Topics are approved by faculty. 1 forum thread per person, please with your topic in the subject line. Topics are on a first come first served basis in that no duplicate topics will be approved. Be mindful of other topics when choosing.
DETAILS
Select a particular department in the accommodation sector (housekeeping, banquets, front desk, marketing and sales, operations, human resources, finance, security, etc.) in a particular country.
Select two ethical issues or dilemmas specific to the internal workings of the hotel, such as theft, greenwashing, inappropriate behaviour or harassment from guests to staff, or among staff, overbooking, wastage, price gouging, unethical marketing practices, supply chain sourcing, drug and alcohol abuse, sexual harassment, negative community/environmental impacts specific to the hotel, wage equity, emotional labour, child or sex trafficking specific to the hotel, ethical issues with the organizational culture, workload.