Introduction (General information)
Start your introduction with information that leads up to the site
When you visited the site and where the site is located
Describe what happened during the visit in chronological order
Summarize available services at the site
Main body (Reflections)
Focus on what you learned at the site
Make a connection between what you learned at the site and you learned in class
Describe how seeing the site helped you understand what you are learning in class
Identify the strengths and weaknesses of the site based on 5 components of service quality
Note which processes, policies, and practices related to service quality work well at the site
Try to be as specific as possible
Provide recommendations for improvement if required
Conclusion
Wrap up your report concisely
Provide an interesting story during your virtual field trip
Sample Solution