Good performance evaluations

  Imagine that Alice has been employed as a hospital admitting representative for six years. She has consistently received good performance evaluations. However, over the course of the past three months, her manager has received complaints from patients that she has been rude and unprofessional. Her manager has told HR that she should be fired immediately. What would be your first action upon receiving this request?  
I believe it is essential to give Alice an opportunity to explain herself before taking further disciplinary measures such as termination. This can provide an insight into whether the cause of the problem is something that can be corrected or improved upon with further guidance and support. If it appears that there are underlying issues causing this shift in behavior, then additional steps should be taken prior to making a decision around firing employees; counseling services should be offered, for example, if appropriate. If after speaking with Alice I determine that her behavior cannot rectified even with guidance and support, then I must consider further disciplinary measures such as termination due to the severity of the issue and its implications for patient care within hospital grounds. Before taking this step however, it is vital that all relevant policies are followed correctly including giving sufficient notice of intent depending on local regulations regarding quitting or firing workers and providing written documentation explaining why such actions have been taken if required by law (e.g., Equal Employment Opportunity Commission). It is also necessary at this stage inform staff members about Alice’s dismissal so as not create confusion amongst colleagues later down the line when she has left employment at hospital premises . In conclusion therefore, my first action upon receiving request about firing Alice would involve meeting up with Alice personally so as understand individual perspective on matter before issuing further disciplinary measures which could include termination depending outcomes of conversation held between us two parties involved - HR representative & employee representing hospital admitting department since last 6 years but now showing signs unprofessionalism recently over past 3 months according complaints from patients & manager's suggestions .

Sample Solution

Upon receiving this request, my first action would be to meet with Alice and find out her perspective on the situation. It is important to assess what may have caused her behavior to change from that of a consistently performing employee to one who is being unprofessional and rude towards patients. I would look at past performance evaluations as well as any recent events or issues which could be playing a role in her attitude. Additionally, I would discuss any conflicts she has encountered in the work environment or other areas of her life which could be impacting her demeanor.