How conflict in the workplace affect the quality of care

  How can conflict in the workplace affect the quality of care for the clients? • Conflict among nurses negatively impacts the retention of qualified staff and patient outcomes, and the shortage of nurses due to job dissatisfaction as a result of workplace conflict creates a stressful and unpleasant environment (Almost, Doran, Hall, & Laschinger, 2010). Describe examples and techniques you have seen during your time as a nurse   Discussion 2 of 2 For Maximum Score - must respond to all 3 questions. (reference required in APA 7th Edition format only) 1. How do you define quality of care? 2. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)? 3. If an organization is deciding between several quality management programs which would you recommend and why?