- “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customers represent a huge opportunity for more business.” (By Zig Ziglar, author. salesman, and motivational speaker).
“When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction. You will appreciate the importance of this opportunity when you consider that the customer’s alternative option was to desert you for a competitor.” (By Seymour Fine, the author of The Marketing of Ideas and Social Issues).
With reference to Question 3 in Section A ,assume that you are the Business Consultant of your subject. You are contracted to advise it on its business excellence journey. You are to prepare a presentation to the subject’s top management on the following:
- Describe two (2) areas where improvements in Customer category can be made by the subject. Describe two (2) corresponding future initiatives that the subject should undertake in order to avoid similar quality issues. Relate the two (2) initiatives to two (2) of Deming’s 14 points.
- Provide the necessary introduction and conclusion in the presentation.
n small before it became small. Moreover, if things only became smaller, and not larger, eventually everything would be miniscule. And if it was the other way around, where everything only became larger, and not smaller, everything would eventually be one thing, because everything would have joined together. If this were the case then we would notice that things only become smaller, shorter, or uglier, and never their opposites, or vice versa. Socrates shows that things do transition from two opposites, by referencing to observable examples. He contrasts this to death, and claims that there has to be a cycle of becoming alive and becoming dead, or else everything would become dead, or vice versa. The analogies that Socrates uses are applicable to every corporeal thing in the universe. Everything is either large or small, tall or short, etcetera. He claims that there is a process of becoming from its opposite (e.g. something becoming larger from being small), and that this process is cyclical. For if everythi>GET ANSWER