Managers often notice the relationship between attitudes and job performance. You may have heard someone say, “With that great attitude, this employee will set new sales records!” or “With that poor attitude, quality work will never result!” However, managers seldom realize that they can affect an employee’s work attitudes (such as job satisfaction and commitment), which in turn can affect job outcomes such as turnover, absenteeism, and productivity.
In this first Case Assignment, you are asked to view a video that examines attitudes, behaviors, and their impacts on the workplace. In this first case you will be writing about the following scenarios:
Kelly and the Personal Space Invader (Sam)
Sophia and the Empty Pit (Molly)
Ray and the Chip on the Shoulder (Victor)
Video:
https://video.alexanderstreet.com/watch/working-with-you-is-killing-me-freeing-you-from-emotional-traps-at-work
Write a 3- to 4-page paper discussing the following terms as they relate specifically to your chosen scenario:
Job satisfaction
Attitudes toward management and co-workers
Organizational and job commitment
Absenteeism and turnover
One way to organize your paper is to divide it into sections. For example:
Introduction
(The introduction does not need its own title. Use the title you selected for your paper, instead).
Job Satisfaction (heading)
Attitudes toward Managers and Co-Workers (heading)
Organizational and Job Commitment (heading)
Absenteeism and Turnover (heading)
In your paper make recommendations for change that Kelly and Sam, Sophia and Molly, and Ray and Victor should take to improve their own job satisfaction going forward.
Be sure to support your paper with at least 3 scholarly references from the background readings or from outside readings. Use specific examples from the video to illustrate your main points.
