Interview data

Interview the individual in your organization who has oversight of working with the company used to gather the patient data (i.e. Press Ganey or a competitor). Identify how the company was chosen, how patients are selected to receive a survey or do 100% of patients receive the survey, how are surveys sent out (electronic or paper), what is the return rate on surveys, what does the facility do with the data, how meaningful does the organization perceive the data to be, and how is data feedback provided to providers and front line staff? Provide an example of when something was changed, modified or put in place as a result of CAHPS data.

Sample Solution