1.How well did the iPremier Company perform during the seventy-five-minute attack? If you were Bob Turley, what might you have done differently during theattack?
2.The iPremier Company CEO, Jack Samuelson, had already expressed to Bob Turley his concern that the company might eventually suffer from a “deficit in operating procedures.” Were the company’s operating procedures deficient in responding to this attack? What additional procedures might have been in place to better handle theattack?
3.Now that the attack has ended, what can the iPremier Company do to prepare for another suchattack?
4.In the aftermath of the attack, what would you be worried about? What actions would you recommend?
Sample Solution
