Knowledge base and repository transfer

  develop a knowledge base and repository transfer program by creating a layered service approach for the following: • Service Layer 1 - escalates to Service Layer 2 • Service Layer 2 - electronic support (including remote connections) • Service Layer 3 - on-site service support • Service Layer 4 - external service providers • Service Layer 5 - activation of contingency plans Your knowledge transfer program should contain the following: 1. Forecast potential threats that could disrupt the normal state of operations and its classifications based on the results of the risk assessment. 2. Actions to be taken in the event that a variation from the original plan is needed. 3. Based on the severity of the incident, present an action plan to relocate operations and identify the critical applications, activities, and personnel that must continue to ensure business continuity.