Identify a crisis scenario. Create a role-play scenario of how a leader can use emotional intelligence to handle a crisis or conflict situation. You may research a crisis event, such as a product recall, oil spill, or natural disaster and create a crisis scenario.

Next, choose 1 of the following attributes explained in the EI theory, and identify how it plays a role in leadership during times of crisis:

Self-awareness

Self-management

Social awareness

Relationship management

Then, a synopsis of why EI is important in leadership. Explain how the attribute you selected helped resolve or mitigate the crisis situation you identified.

Finally, a response of on how leaders should handle a crisis situation using emotional intelligence. Include an explanation of the ways in which crisis situations can be averted and managed using EI.

 

Sample solution

Dante Alighieri played a critical role in the literature world through his poem Divine Comedy that was written in the 14th century. The poem contains Inferno, Purgatorio, and Paradiso. The Inferno is a description of the nine circles of torment that are found on the earth. It depicts the realms of the people that have gone against the spiritual values and who, instead, have chosen bestial appetite, violence, or fraud and malice. The nine circles of hell are limbo, lust, gluttony, greed and wrath. Others are heresy, violence, fraud, and treachery. The purpose of this paper is to examine the Dante’s Inferno in the perspective of its portrayal of God’s image and the justification of hell. 

In this epic poem, God is portrayed as a super being guilty of multiple weaknesses including being egotistic, unjust, and hypocritical. Dante, in this poem, depicts God as being more human than divine by challenging God’s omnipotence. Additionally, the manner in which Dante describes Hell is in full contradiction to the morals of God as written in the Bible. When god arranges Hell to flatter Himself, He commits egotism, a sin that is common among human beings (Cheney, 2016). The weakness is depicted in Limbo and on the Gate of Hell where, for instance, God sends those who do not worship Him to Hell. This implies that failure to worship Him is a sin.

God is also depicted as lacking justice in His actions thus removing the godly image. The injustice is portrayed by the manner in which the sodomites and opportunists are treated. The opportunists are subjected to banner chasing in their lives after death followed by being stung by insects and maggots. They are known to having done neither good nor bad during their lifetimes and, therefore, justice could have demanded that they be granted a neutral punishment having lived a neutral life. The sodomites are also punished unfairly by God when Brunetto Lattini is condemned to hell despite being a good leader (Babor, T. F., McGovern, T., & Robaina, K. (2017). While he commited sodomy, God chooses to ignore all the other good deeds that Brunetto did.

Finally, God is also portrayed as being hypocritical in His actions, a sin that further diminishes His godliness and makes Him more human. A case in point is when God condemns the sin of egotism and goes ahead to commit it repeatedly. Proverbs 29:23 states that “arrogance will bring your downfall, but if you are humble, you will be respected.” When Slattery condemns Dante’s human state as being weak, doubtful, and limited, he is proving God’s hypocrisy because He is also human (Verdicchio, 2015). The actions of God in Hell as portrayed by Dante are inconsistent with the Biblical literature. Both Dante and God are prone to making mistakes, something common among human beings thus making God more human.

To wrap it up, Dante portrays God is more human since He commits the same sins that humans commit: egotism, hypocrisy, and injustice. Hell is justified as being a destination for victims of the mistakes committed by God. The Hell is presented as being a totally different place as compared to what is written about it in the Bible. As a result, reading through the text gives an image of God who is prone to the very mistakes common to humans thus ripping Him off His lofty status of divine and, instead, making Him a mere human. Whether or not Dante did it intentionally is subject to debate but one thing is clear in the poem: the misconstrued notion of God is revealed to future generations.

 

References

Babor, T. F., McGovern, T., & Robaina, K. (2017). Dante’s inferno: Seven deadly sins in scientific publishing and how to avoid them. Addiction Science: A Guide for the Perplexed, 267.

Cheney, L. D. G. (2016). Illustrations for Dante’s Inferno: A Comparative Study of Sandro Botticelli, Giovanni Stradano, and Federico Zuccaro. Cultural and Religious Studies4(8), 487.

Verdicchio, M. (2015). Irony and Desire in Dante’s” Inferno” 27. Italica, 285-297.

Sample Solution

A crisis scenario I will use for this role-play is a product recall in the automotive industry. A company has just released an updated model of its popular car, but after several weeks on the market, it becomes evident that there are severe technical issues with the vehicle. The company needs to act quickly and decisively to address the situation and prevent further damage to their reputation.

Sample Solution

A crisis scenario I will use for this role-play is a product recall in the automotive industry. A company has just released an updated model of its popular car, but after several weeks on the market, it becomes evident that there are severe technical issues with the vehicle. The company needs to act quickly and decisively to address the situation and prevent further damage to their reputation.

The leader in this crisis scenario must be especially self-aware; they need to be able to recognize and acknowledge both their strengths and weaknesses as well as those of other team members in order to make the best possible decisions during times of stress. In addition, they must have a good understanding of how their own emotions can affect decision making processes so that they can remain calm and composed under pressure while still taking decisive action.

Self-management is also key when facing a crisis. The leader should have a clear plan for how they will handle any potential conflicts or issues that may arise throughout process . This includes having strategies place which enable them maintain cool demeanor , manage expectations from stakeholders & communicate effectively rest organization about changes happening behind scenes etc .

When dealing with public (i.e., customers ) in such cases , excellent social awareness needed – not only does one need understand dynamics between different players but also general public opinion surrounding incident itself so as anticipate/adjust course accordingly if needed . Finally relationship management skills come into play when trying build relationships customers through proactive approach like offering discounts recalls etc – this helps maintain customer loyalty even during difficult periods thus ensuring business continuity long run .

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