Identify a crisis scenario. Create a role-play scenario of how a leader can use emotional intelligence to handle a crisis or conflict situation. You may research a crisis event, such as a product recall, oil spill, or natural disaster and create a crisis scenario.
Next, choose 1 of the following attributes explained in the EI theory, and identify how it plays a role in leadership during times of crisis:
Self-awareness
Self-management
Social awareness
Relationship management
Then, a synopsis of why EI is important in leadership. Explain how the attribute you selected helped resolve or mitigate the crisis situation you identified.
Finally, a response of on how leaders should handle a crisis situation using emotional intelligence. Include an explanation of the ways in which crisis situations can be averted and managed using EI.
Sample Solution
A crisis scenario I will use for this role-play is a product recall in the automotive industry. A company has just released an updated model of its popular car, but after several weeks on the market, it becomes evident that there are severe technical issues with the vehicle. The company needs to act quickly and decisively to address the situation and prevent further damage to their reputation.
Sample Solution
A crisis scenario I will use for this role-play is a product recall in the automotive industry. A company has just released an updated model of its popular car, but after several weeks on the market, it becomes evident that there are severe technical issues with the vehicle. The company needs to act quickly and decisively to address the situation and prevent further damage to their reputation.
