Maggie Wilderotter’s emotional intelligence

Case Study Assignment 1

1. Let’s assess Maggie Wilderotter’s emotional intelligence using the table from the “Leadership That Gets Results” article below. On a 1 to 5 scale, to what extent do you agree that Maggie Wilderotter possesses the four components of emotional intelligence? Justify your score on each of the four components using at least two sub-component examples from the case.

Here’s a totally hypothetical example of what I’m looking for: I rated Wilderotter high on self-management because, first and foremost, her achievement orientation is off the charts. For example, while at Microsoft, her boss Mundie noted that Wilderotter built an “incredible” organization “just largely out of her spunk and willingness to travel, to live on airplanes going all over the world to make stuff happen.” And, at Wink she chose to have a schedule that required her to “push, push, push.”

Self-Awareness Self-Management Social Awareness Social Skill
Emotional Self-Awareness Self-Control Empathy Visionary Leadership
Accurate Self-Assessment Trustworthiness Organizational Awareness Influence
Self-Confidence Conscientiousness Service Orientation Developing Others
Adaptability Communication
Achievement Orientation Change Catalyst
Initiative Conflict Management
Building Bonds
Teamwork and Cooperation

Strongly Disagree   

Disagree
Neutral
Agree Strongly
Agree
Self-Awareness 1 2 3 4 5
Self-Management 1 2 3 4 5
Social Awareness 1 2 3 4 5
Social Skill 1 2 3 4 5

1. During her time at Frontier Communications, Wilderotter transformed the company’s operational and managerial culture and doubled the size of the company via acquisitions. Identify three elements of emotional intelligence that she leveraged to achieve leadership success as a CEO. Use specific sub-component examples from the case to support your answer.
2. Wilderotter has served on the boards of more than 30 public and private companies. What makes Wilderotter such a valuable board member? More specifically, identify three elements of emotional intelligence that she has leveraged to achieve leadership success as a board member. Use specific sub-component examples from the case to support your answer.
3. Compare your answer to question 2 to your answer to question 3. How much overlap is there? That is, based on your analysis, how much did Wilderotter have to adjust to succeed as a board member as opposed to a CEO?

Sample Solution