Process variation and its associated effects can potentially have a huge effect on “Quality” whether it be performance characteristics or customer perception.
• Research and propose how to implement Statistical Process Control successfully into an organisation. Justify the benefits with regard to process variation.
• Construct working examples of two different types of control charts and evaluate their application.
• Why is process capability so important? Explain using diagrams where necessary and indicate what benchmark performance standards you should aim to achieve.
Section Two
BS EN ISO 9001:2015 and BS EN ISO 14001:2015 are the International Quality and Environmental Standards respectively.
• Appraise and summarise the main purposes, themes and goals of these standards and argue how they will help successfully move a company towards Total Quality and Environmental Management.
• What synergies and benefits are there to be gained from implementing both systems?
(30%)
Section Three
Organisational culture and behaviour have an immense impact on whether any continuous improvement process will be successful within a business.
• Analyse the types of barriers that may arise during the implementation of a continuous improvement process.
• Discuss a quality concept that could address the implementation barriers/issues.
• Evaluate how an organisations culture and behaviour will change as it moves through the phases of the “evolution of quality”.
