Please read the case “The Decline of Sears” on Page number 73, Chapter 2 “Management Theory” , and answer the following questions in about 500 words:
1.What is the underlying problem in this case from Edward Lampert’s perspective? (2marks)
2.What are the key causes of Sears’ decline?
3.To what extent did sears use a total Quality Management perspective in running the business?
Sample Solution