Prepare a managerial report for Regional Airlines analyzing the telephone reservation system. Evaluate both the system that does not allow waiting and expanded system that allows waiting. Include the following information in your report:
• A detailed analysis of the operating characteristics of the reservation system with one agent as proposed by the vice president of administration. What is your recommendation concerning a single-agent system?
• A detailed analysis of the operating characteristics of the reservation system based on your recommendation regarding the number of agents Regional should use.
• A detailed analysis of the advantages or disadvantages of the expanded system. Discuss the number of waiting callers the expanded system would need to accommodate.
• This report represents a pilot study of the reservation system for the 10:00 A.M. to 11:00 A.M. time period during which an average of one call arrives every 3.75 minutes; however, the arrival rate of incoming calls is expected to change from hour to hour. Describe how your waiting line analysis could be used to develop a ticket agent staffing plan that would enable the company to provide different levels of staffing for the ticket reservation system at different times during the day. Indicate the information that you would need to develop this staffing plan.
With cancer currently one of the most fatal diseases in the world, it is important to develop effective methods of detection and treatment, which would allow for quick diagnosis and efficient treatment that is of little discomfort to patients. Gold nanostructures with near infrared absorption may be the most promising solution, due to their ability to selectively destroy tumour tissue when coupled with laser light, and their potential to be applied in imaging as a contrast agent. This review will discuss the methods of synthesizing various gold nanostructures and the studies in which they have been applied in potentially treating cancer. Cancer can be defined as the “abnormal growth of cells”,1 a result of changes in the cells’ genetic information so that they can no longer carry out the appropriate functions. When cancer cells grow in a mass together, it is referred to as a tumour and this can be either benign or malignant – benign tumours being those which do not affect nearby cells, and malignant tumours being those which will affect other cells, by a process known as “metastasis”. A tumour is defined as being benign or malignant based on the results of a biopsy, a method of examining the tumour by removing a small piece of it. Benign tumours are easier to treat through surgically removing them, due to the fact they are “self-contained”; malignant tumours, however, can affect the cells and tissue around them and so are far more difficult to treat.2 Currently, cancer is second only to heart disease as the most fatal disease in the US.3 Early detection is important to ensure that the treatment is as effective as possible – however, traditional methods need in excess of one million cells to detect the cancer, which does not allow for the early diagnosis that is desirable.4 Photothermal therapy using nanoparticles is a method for the treatment of cancer and, in particular, tumours. Compared to surgical methods, photothermal therapy has the ability to penetrate tumours in otherwise difficult to reach areas, and is non-invasive, so of less discomfort to the patient.5 The use of heat in the treatment of tumours is not a new concept (it has been used as early as 1700BC); however it is not without its disadvantages. Although tumours have a lower heat tolerance than healthy tissue and so can be selectively damaged by controlling the temperature range, it is difficult to have this level of control with traditional heat sources, and this can lead to healthy cells being damaged alongside the tumour.6 This is where laser light is especially suited, due to the light being in a small, in-phase beam – although even laser light presents difficulties, as it will destroy anything in its path.6 A potential application to solve the issues of non-selectivity is to coup>GET ANSWER