Find the mission, vision, and values statements of an agency you know or find the statements of a local organization via its website. In what ways do these statements seem to meet the criteria that are outlined in this chapter? How would you improve the wording of these statements? Do you see any possible conflicts between the central mission and goals of an agency and the best practices that guide the work of an individual who identifies with a specific helping profession?
Mission Statement: "The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors."
Vision Statement: "The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that... all people affected by disaster across the country and around the world receive care, shelter and hope."
Fundamental Principles (Values): Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity, and Universality.
In human service management, effective statements must be concise, outcome-oriented, and inclusive. The Red Cross statements meet several key criteria:
Clarity of Purpose: The mission clearly identifies the "what" (alleviating suffering) and the "how" (volunteers and donors).